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Delivery Information

We deliver New Zealand wide. Prices below include GST and packaging costs.
Please note: We do not ship overseas.

Delivery Rates

Ticket Type Area Covered
Price
Local Auckland City to Orewa and Helensville, Bombay Hills and Clevedon
$8.00 up to 25kg
Shorthaul N.I. North to Whangarei and Dargaville, Pokeno to Thames and Hamilton
$11.00 up to 15kg
Longhaul N.I. All other North Island Destinations
$14.50 up to 5kg
South Island All South Island Destinations and Waiheke Island
$24.50 up to 5kg

Please note that delivery of urgent packages and Rural Delivery incur extra charges to those detailed here, subject to time and destination.
If your order exceeds the weight listed above, you will be charged an extra courier fee. This will be discussed with you prior to finalising your order.

Door to Door Delivery & Pick ups
We can deliver large corporate orders personally Auckland wide (subject to conditions). We welcome pickups from our tasting room in Whitford village. If you require hand delivery, or would prefer to pick up your order, please select the pickup option in the shipping section of the purchase process.

Terms & Conditions
Please ensure you read our Terms & Conditions before completing your order. By completing an order on this website you are agreeing to our Terms & Conditions.

Ordering Times
All orders made before 11am will be dispatched on the same day. Any orders received after this time will be dispatched the following day. You can also, order a gift with a future delivery date. Please include this information when you process your order online.

Prenzel of Whitford deliver nationwide (within New Zealand)
If no one is present at the delivery address provided, a card will be left in the letterbox from the courier company, informing them to phone and organise a suitable time for delivery. Our trading hours are 10am to 5 pm. Delivery can only be arranged Monday to Friday, therefore orders made after 11am on Friday will not leave our premises before first pick up on Monday morning.

Delivery Instructions
All gifts include a greeting card carrying your personal message. Please remember to include you personal message when going through our checkout.
We will not deliver to a PO box or any address we deem suspicious. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Ordering more than one item?
Please note that the delivery rates shown on our website are for an order to be delivered to a single destination (delivery address) under the maximum weight listed above. If you are ordering multiple items to multiple destinations then there will be a shipping fee per delivery address. To proceed with your order now please select the 'No Shipping' option. We will contact you to confirm total shipping fee promptly, and to confirm details of multiple delivery addresses.

Cancellations
Once a package from ‘Prenzel of Whitford’ has been dispatched from our premises we are unable to recall it and cancellation is not permissible. However, if the package has not left our premises we will cancel the order less any costs we have incurred. (i.e. credit card fees.)

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We Accept Visa, Mastercard & AMEX
In order to purchase alcohol you must be over 18 years old and legally entitled to do so. All transactions are subject to this and all our other Terms and Conditions.
By completing a purchase on this website you are agreeing to abide by The Prenzel Shop Terms & Conditions.